Tuscaloosa 3-1-1 Nationally Certified

The City of Tuscaloosa non-emergency 3-1-1 call center has received national recognition. It has become the first in Alabama to win national certification. The center qualified by meeting a number of rigorous standards.

The 3-1-1 center serves as a centralized customer service tool for the city. Trained operators take calls from citizens who want access to non-emergency municipal services such as submitting service requests, getting assistance with permits or licenses, finding information about city events or reporting a problem.

Tuscaloosa 3-1-1 received the certification on National 311 Day, event held on March 11 each year to spread awareness about 3-1-1 systems.

Last year Tuscaloosa 3-1-1 launched a new app powered by new software to further streamline the process for users.

There are three ways to submit a request to 311:

Dial 311 within City limits, or call 205-248-5311,
Submit a request on this page using the form on this page
Download the free 311 app from the App Store or Google Play Store

The call center is open Monday through Friday from 7:00am to 7:00pm and is closed on all city observed holidays.

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According to 3-1-1 examples of calls include:

abandoned vehicles in roadway,
dead animal removal,
debris in roadway,
graffiti removal,
non-working streetlamps, parking meters, traffic lights,
noise complaints,
potholes, sinkholes and utility holes in streets,
rat or rodent infestation,
Garbage,
Trash and Recycling,
Animal Control,
Water and Sewer
Roads and Streets, and
Street light problems.

There are six 3-1-1 non-emergency call centers in the state, located in Birmingham, Mobile, Montgomery, Oxford, Troy and Baldwin County in the State of Alabama.

3-1-1 call centers are intended, in part, to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service.